Incorporating our Refund Policy — your agreement with LSAE.
These Terms and Conditions ('Terms') constitute a legally binding agreement between you ('Student', 'Member', 'User', or 'you') and the London School of Applied Excellence ('LSAE', 'we', 'us', or 'our'), governing your access to and use of LSAE's website (lsae.co.uk), learning platform, courses, and all related services — including our Degree Pathways and Professional Qualification courses (collectively, the 'Services').
By registering for an account, enrolling on a course, or otherwise accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use our Services.
These Terms should be read alongside our Cookie & Privacy Policy, Data Protection Policy, Accessibility Statement, and any course-specific terms notified to you at the point of enrolment, all of which form part of the agreement between us. As of this version, our Refund Policy is set out in full within these Terms at Section 6, and is no longer published as a separate document.
In these Terms, the following words and expressions have the meanings set out below unless the context requires otherwise:
| “Agreement” | These Terms and Conditions, including the Refund Policy set out at Section 6, together with any course-specific terms, the Cookie & Privacy Policy, and the Data Protection Policy. |
| “Content” | All course materials, video lessons, written materials, assessments, graphics, branding, trademarks, and any other material made available through the Services. |
| “Course” | Any online programme, module, lesson, Degree Pathway, or Professional Qualification offered by LSAE and available for enrolment through the Platform. |
| “Enrolment Date” | The date on which your payment is confirmed and access to a Course is granted. |
| “Fees” | The price payable for access to a Course as displayed on the Platform at the time of purchase, inclusive of any applicable VAT. |
| “Intellectual Property Rights” | All patents, trademarks, service marks, trade names, copyright, database rights, design rights, know-how, and any other intellectual property rights, whether registered or unregistered. |
| “LSAE / 'we'” | The London School of Applied Excellence (LSAE), registered in England and Wales (Company No. 17186021, UKPRN 10101145). |
| “Member” | A User who has completed registration and holds an active account on the Platform. |
| “Platform” | The LSAE website (lsae.co.uk), learning management system, mobile application, and any associated digital infrastructure through which the Services are delivered. |
| “Services” | All courses, content, tools, support, and other features made available by LSAE to Users via the Platform. |
| “User” | Any individual who accesses the Platform, whether or not they have registered an account or enrolled on a Course. |
| “Working Day” | Any day other than a Saturday, Sunday, or public holiday in England and Wales. |
The London School of Applied Excellence (LSAE) is registered in England and Wales (Company No. 17186021, UKPRN 10101145). We operate as an accredited online learning institution offering 100% online Degree Pathways and Professional Qualification courses to learners in the United Kingdom and internationally through our website at lsae.co.uk.
For general enquiries, please contact us at info@lsae.co.uk. For support and billing enquiries, please contact support@lsae.co.uk, for career opportunities at LSAE contact careers@lsae.co.uk, and for partnership enquiries contact partnership@lsae.co.uk. You can also reach our Student Support team via the WhatsApp chat button on our Platform, or visit lsae.co.uk. We aim to respond to all enquiries within three Working Days.
These Terms apply from the moment you first access our Platform or Services. By continuing to use the Platform, enrolling on a Course, or creating an account, you are accepting these Terms without modification. If you are accepting these Terms on behalf of an organisation or employer, you represent and warrant that you have the authority to bind that organisation to these Terms.
We reserve the right to amend these Terms — including the Refund Policy at Section 6 — at any time. Where changes are material, we will provide at least 14 days' notice by email or a prominent notice on the Platform before the changes take effect. Your continued use of the Services after the effective date of any amended Terms constitutes your acceptance of those changes. If you do not accept the revised Terms, you must stop using the Services and notify us in writing at support@lsae.co.uk.
To register for an account or enrol on any LSAE Course, you must:
To access our Services as a Member, you must create an account by completing the registration process on our Platform at lsae.co.uk. You agree to provide truthful, accurate, and complete information during registration and to keep this information current throughout the duration of your account. LSAE reserves the right to reject any registration or suspend any account where we have reason to believe the information provided is false, misleading, or incomplete.
You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your credentials with any third party or allow any other person to access your account, whether for payment or otherwise.
You are responsible for all activity that occurs under your account, whether or not authorised by you. You must notify us immediately at support@lsae.co.uk if you become aware of or suspect any unauthorised use of your account or any other breach of security. LSAE shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
Each Member is permitted to hold one registered account. Creating multiple accounts to circumvent suspensions, access restrictions, or promotional limitations is a breach of these Terms and may result in the termination of all associated accounts without refund.
You may request closure of your account at any time by contacting us at support@lsae.co.uk. Account closure does not automatically entitle you to a refund of any Fees paid, except where expressly provided for under Section 6 (Refund Policy) of these Terms. Certain data may be retained following account closure in accordance with our Cookie & Privacy Policy and applicable legal obligations.
LSAE reserves the right to suspend or terminate your account without notice in the event of a breach of these Terms, non-payment of Fees, or where we are required to do so for legal or regulatory reasons.
LSAE offers 100% online Degree Pathways and Professional Qualification courses delivered through our Platform at lsae.co.uk. Courses may include video lessons, reading materials, interactive assessments, downloadable resources, and community features. The specific content, structure, duration, and any prerequisites for each Course are described on the relevant Course page at the time of enrolment.
Subject to receipt of full payment of the applicable Fees (or the first instalment where an instalment plan has been agreed), you will be granted access to your enrolled Course(s) within 24 hours of your Enrolment Date. Access is granted for your personal, non-commercial use only and is subject to your continued compliance with these Terms.
Unless otherwise specified on the Course page or communicated to you in writing, Course access is granted on a lifetime basis for personal use. 'Lifetime access' means for as long as LSAE continues to make the Course available on its Platform. In the event that a Course is retired or discontinued, we will endeavour to provide at least 90 days' advance notice to all enrolled students.
We reserve the right to update, modify, replace, or remove Course content at any time in order to maintain accuracy, relevance, and educational quality. Where material changes are made to a Course in which you are actively enrolled, we will endeavour to notify you by email. Minor amendments, such as corrections, updated statistics, or formatting changes, may be made without notice.
Where a Course includes assessments, quizzes, or assignments, these must be completed by you personally and independently. Submission of work that is not your own, whether through plagiarism, contract cheating, use of unauthorised AI-generated content, impersonation, or any other means, constitutes academic misconduct and may result in withdrawal of your Course access and certificate, without refund.
LSAE reserves the right to use detection tools, similarity checking software, and verification processes to identify academic misconduct. We will follow a fair investigation process and afford you the opportunity to respond to any allegation before a final decision is made.
Upon successful completion of a Course, including all required assessments and minimum engagement thresholds, a certificate of completion will be issued to the enrolled Member. Certificates are issued in the name of the registered Member and may not be transferred, assigned, or sold to another person. Certificates may be checked by third parties using our Certificate Verification tool at lsae.co.uk//verify.
LSAE reserves the right to revoke any certificate found to have been obtained through fraudulent means, academic misconduct, or in breach of these Terms. Where a Course is accredited by a third-party body, the terms and process for that accreditation will be communicated to you at the point of enrolment.
You are responsible for ensuring that you have the necessary hardware, software, and internet connectivity to access and use the Platform and Course materials, and to make use of our accessibility features where required (see our Accessibility Statement). LSAE does not guarantee that the Platform will be compatible with all devices, operating systems, or browsers. Minimum technical requirements for each Course are published on the relevant Course page.
Course prices are displayed on our Platform in Pounds Sterling (GBP) and, where available for your region, in USD, EUR, NGN, or GHS, inclusive of applicable VAT unless otherwise stated at checkout. Prices are correct at the time of display but are subject to change without prior notice. Any price change will not affect purchases already made and confirmed. Where a Course is purchased in a currency other than GBP, the amount charged may be subject to currency conversion by your card issuer or our payment service provider, and LSAE is not responsible for any conversion fees applied by third parties.
Full payment of the applicable Fees must be made before Course access is granted, unless a written instalment plan has been agreed with LSAE in advance. We accept payment via the methods listed on our checkout page, including major debit and credit cards. All payments are processed securely by our authorised PCI-DSS compliant payment service providers. LSAE does not store full payment card details.
Where an instalment plan is agreed in writing, you remain liable for the full balance of Fees regardless of whether you complete the Course or continue to access it. Failure to make instalment payments when due may result in suspension of your Course access until the outstanding balance is settled. LSAE reserves the right to refer outstanding debts to a third-party debt collection agency and to seek recovery of reasonable collection costs, as permitted by applicable law.
Promotional codes and discount offers are subject to the specific terms communicated at the time of the promotion and may have limited validity periods, usage restrictions, or eligibility requirements. Promotional prices cannot be applied retrospectively to completed purchases.
If a payment fails, is declined, or is reversed (including through a chargeback initiated with your bank or card provider), we reserve the right to suspend or restrict your access to the relevant Course(s) immediately until payment is successfully completed. We may apply reasonable administration charges for failed payment processing. We encourage you to contact us at support@lsae.co.uk before initiating a chargeback, as we are committed to resolving payment disputes fairly — see also Section 6.9 (Chargebacks and Payment Disputes).
Refunds are governed in full by our Refund Policy at Section 6 below, which forms part of these Terms. Please review that section carefully before enrolling. In summary, you have a 14-day money-back guarantee from your Enrolment Date during which you may request a full refund, subject to the eligibility conditions in Section 6.2. This is provided in addition to, and does not affect, your statutory rights under UK consumer protection law (Section 6.8).
LSAE is VAT-registered in the United Kingdom. VAT is charged in accordance with applicable UK tax legislation. A valid VAT receipt will be issued for all taxable purchases. Students based outside the UK may be subject to different tax treatment depending on their jurisdiction; you are responsible for understanding and complying with any local tax obligations that arise from your purchase.
This section forms our full Refund Policy and is incorporated into, and forms part of, these Terms and Conditions. It sets out the circumstances in which refunds are available, the process for requesting them, and your rights under applicable consumer protection law.
We offer a 14-Day Money-Back Guarantee on all standard course enrolments, including Degree Pathways and Professional Qualification courses. If you are not fully satisfied with your course for any reason, you may request a full refund within 14 calendar days of your purchase date, provided you meet the eligibility conditions set out in Section 6.2 below. No lengthy explanation is required, although your feedback is always welcome as it helps us improve our courses.
This guarantee is provided in addition to, and does not affect, your statutory rights under UK consumer protection law, which are described further in Section 6.8 below.
To be eligible for a refund under our 14-Day Money-Back Guarantee, all of the following conditions must be met at the time your refund request is submitted:
To request a refund, please contact our Student Support team using the following method:
When submitting your request, please include the following information to enable us to process your refund without delay:
Our team will acknowledge receipt of your request within three Working Days and will process eligible refunds within 5 to 10 Working Days of approval. Refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider, and may take additional time to appear in your account.
Refunds will not be issued in the following circumstances:
Where you purchase a bundle of two or more courses, the 14-Day Money-Back Guarantee applies to the bundle as a whole. A refund will be considered only if the eligibility conditions in Section 6.2 are met in respect of all courses within the bundle. Partial refunds for individual courses within a bundle are not available unless agreed in writing by LSAE.
Where you are enrolled on a course through an agreed instalment payment plan, the 14-Day Money-Back Guarantee applies to the total purchase as of the date of the first instalment payment. If you cancel within 14 days and meet the eligibility conditions, you will be refunded all instalments paid to date and your future instalment obligations will be cancelled. Cancellation of an instalment plan outside the 14-day period does not entitle you to a refund of sums already paid, and you remain liable for any outstanding balance unless LSAE agrees otherwise in writing.
For subscription-based access plans, refunds apply to the most recent billing period if a refund is requested within 14 calendar days of that payment being taken, provided that no courses accessed during that billing period have been completed beyond the 25% threshold. Historical billing periods are not eligible for refund.
We understand that life can be unpredictable. If you experience circumstances outside of the standard refund window that make it genuinely impossible for you to continue your studies — such as serious illness, hospitalisation, bereavement, or other significant and unexpected life events — please contact us at support@lsae.co.uk as soon as possible.
We will review each exceptional circumstance request individually, with empathy and fairness. Where appropriate, we may offer one or more of the following resolutions:
We may request supporting documentation (such as a medical certificate or other evidence) in order to assess your request fairly. All exceptional circumstance requests and supporting documents are handled confidentially and in accordance with our Cookie & Privacy Policy.
In the rare event that LSAE cancels a course or makes changes that significantly and materially alter the nature or scope of the course as described at the time of your enrolment, you will be entitled to:
LSAE will endeavour to provide at least 90 days' advance notice of any course retirement or discontinuation, and will communicate clearly with all affected students about the options available to them.
Nothing in this Refund Policy affects your statutory rights under applicable UK consumer protection law, including:
Where you purchase a course and immediately access the content (for example, by clicking 'Start Course'), you will typically be asked to acknowledge that your statutory cooling-off right is waived in respect of that content. Our 14-Day Money-Back Guarantee applies separately from and in addition to your statutory rights, as described in Section 6.1.
For further information about your consumer rights, visit citizensadvice.org.uk or contact Citizens Advice on 0808 223 1133.
We encourage students who have any concern about a purchase to contact us directly at support@lsae.co.uk before initiating a chargeback with their bank or card provider. We are committed to resolving any billing issues quickly and fairly, and a direct approach is usually the fastest way to reach a resolution.
Initiating a chargeback without first contacting us may result in your course access being suspended while the dispute is investigated. LSAE reserves the right to contest chargebacks where we believe they have been initiated without justification, and to recover associated administration costs where a chargeback is upheld in our favour.
Changes to this Refund Policy are made on the same basis as changes to the rest of these Terms — see Section 2.4 above.
As a registered Member with an active enrolment, you are entitled to:
As a Member, you agree to:
Where LSAE provides community features, forums, or peer discussion tools as part of a Course, you are responsible for any content you post or transmit. Content must not be unlawful, defamatory, offensive, discriminatory, harassing, or in breach of any third party's rights. LSAE reserves the right to remove any content that violates these standards and to suspend or terminate the accounts of Members who repeatedly or seriously breach these standards.
Membership, enrolment, and any associated certificates are personal to you and may not be transferred, assigned, gifted, or sold to another person. Allowing another person to use your account to access Course materials, whether or not for payment, constitutes a material breach of these Terms and may result in immediate termination of your account without refund.
Members may take part in our Refer & Earn programme, through which you can earn a cash reward (currently up to £500, as shown on the Platform at the time) for each successful referral. Participation is optional and subject to the following conditions:
For full details of how we use referral data, see our Cookie & Privacy Policy.
You may access and use the Platform and Services solely for your own lawful, personal, non-commercial learning purposes and in strict accordance with these Terms. Any commercial use of the Services, including resale, redistribution, or use for corporate training without our written consent, is strictly prohibited.
You agree that you will not, under any circumstances:
If you become aware of any misuse of the Platform or any activity that appears to breach these Terms, we encourage you to report it promptly at support@lsae.co.uk or via the reporting function on the Platform. We take all reports of misuse seriously and will investigate them promptly and fairly.
All Content available through the Platform — including but not limited to video lessons, audio recordings, written course materials, assessments, slide decks, workbooks, graphics, branding, trademarks, logos, and the structure and organisation of Courses — is the exclusive intellectual property of LSAE or its licensed content providers. All such Content is protected by UK and international copyright, trademark, and other intellectual property laws.
Upon enrolment and subject to your compliance with these Terms, LSAE grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Content solely for your own personal, non-commercial learning purposes during your access period. This licence does not permit you to:
Where you submit content to LSAE through the Platform (including assessment submissions, forum posts, feedback, or survey responses), you retain ownership of your original content but grant LSAE a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, adapt, and publish such content for the purposes of delivering and improving our Services, subject to our Cookie & Privacy Policy.
Any feedback, suggestions, or ideas you provide to us regarding our Services may be used by LSAE without restriction, compensation, or attribution. You waive any moral rights in such feedback to the extent permitted by applicable law.
Some Content may include material licensed from third parties. You must not use such material in any way that exceeds the scope of the relevant licences. Where we incorporate third-party material, we endeavour to credit the rights holder appropriately. If you become aware of any potential copyright issue in our Content, please notify us at support@lsae.co.uk.
If you believe that any Content on our Platform infringes your intellectual property rights, please contact us at support@lsae.co.uk with full details of the alleged infringement, including your contact details, a description of the work you believe has been infringed, and the location of the allegedly infringing material. We will investigate all valid claims promptly.
LSAE is committed to protecting your personal data. We process your personal data as a data controller in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). Full details of how we collect, use, store, share, and protect your personal data, and your rights as a data subject, are set out in our Cookie & Privacy Policy and Data Protection Policy, both of which are incorporated into and form part of this Agreement.
By registering and using our Services, you acknowledge that LSAE will collect and process personal data about you as described in our Cookie & Privacy Policy. You represent that all personal data you provide is accurate and that you have the right to provide it. To exercise your data rights or for any privacy enquiries, contact support@lsae.co.uk.
Without limitation, the following will constitute a material breach of these Terms:
In the event of a breach of these Terms, LSAE reserves the right, at its sole discretion, to take one or more of the following actions:
LSAE reserves the right to investigate any suspected breach of these Terms. During an active investigation, we may temporarily suspend your access to the Platform. We will use reasonable endeavours to conduct investigations promptly and will inform you of the outcome where appropriate, subject to any legal constraints.
Failure by LSAE to enforce any provision of these Terms on any occasion shall not constitute a waiver of our right to enforce that provision or any other provision on a future occasion.
LSAE Courses are designed to support your professional development, knowledge, and skills. While we strive to ensure that all Content is accurate, current, and of high quality, we make no warranty or representation that completing any Course will result in specific career outcomes, employment, professional qualifications, salary increases, job placements, or any other particular professional or personal achievement. Individual outcomes will vary.
We aim to make the Platform available 24 hours a day, seven days a week. However, we do not guarantee uninterrupted access and accept no liability for any downtime, technical errors, or interruptions to the Services caused by factors within or outside our reasonable control, including planned maintenance, third-party infrastructure failures, or force majeure events. We will endeavour to provide advance notice of planned maintenance where practicable.
To the fullest extent permitted by applicable law, LSAE's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Services shall not exceed the total Fees paid by you to LSAE in the 12 months immediately preceding the event giving rise to the claim.
In no event shall LSAE be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or reputational damage, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be excluded or limited under applicable law, including under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other mandatory consumer protection legislation.
These Terms, together with our Cookie & Privacy Policy, Data Protection Policy, Accessibility Statement, and any course-specific terms notified to you at enrolment, constitute the entire agreement between you and LSAE with respect to the subject matter herein and supersede all prior agreements, representations, and understandings, whether written or oral — including the previous, separately published Terms and Conditions and Refund Policy dated 17 April 2025.
If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.
You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without our prior written consent. LSAE may assign or transfer its rights and obligations under these Terms to any successor entity in connection with a merger, acquisition, or sale of substantially all of its assets, provided that your rights under these Terms are not materially diminished as a result.
These Terms do not confer any enforceable rights on third parties under the Contracts (Rights of Third Parties) Act 1999, except where expressly stated in these Terms.
LSAE shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond our reasonable control, including but not limited to acts of God, pandemic or epidemic, war, terrorism, civil unrest, government action or legislation, industrial disputes, power failures, or internet outages. In such circumstances, we will use reasonable endeavours to resume normal service as quickly as practicable and will communicate with affected students accordingly.
Any formal notices required under these Terms must be sent by email to the relevant address listed in these Terms and shall be deemed received on the Working Day following the date of sending. LSAE will send notices to the email address registered on your account. You are responsible for keeping your contact details up to date.
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating any formal legal proceedings, we strongly encourage you to attempt to resolve any dispute informally by contacting us at support@lsae.co.uk. We will endeavour to respond to and resolve all disputes within 30 Working Days of receipt.
If you have any questions, concerns, or complaints regarding these Terms, our Refund Policy, or our Services, please contact us:
London School of Applied Excellence (Company No. 17186021, UKPRN 10101145) is registered in England and Wales. These Terms — including the Refund Policy at Section 6 — were last updated on 31 August 2026 and supersede all previous versions, including the separately published Refund Policy dated 17 April 2025.